Four distinct service lines across design, mobilization and operation.
- Design consultation & approvals
- General-admission concessions
- Premium hospitality F&B
- Teams, staff & event catering
Nuovo Stadio Milano · Food & Beverage operator RFP
What is being tendered?
F&B design now. Stadium operations later.
The Developer is seeking a partner to shape food-service spaces during design, then potentially operate concessions, premium hospitality and catering when the new stadium opens. This is a two-part procurement: a design-consultancy fee now, plus optional long-term operating proposals.
71,500planned stadium seats · RFP
4 scopesdesign + 3 operating services
Jul 2031indicative opening · Exhibit C
REVISED BID DEADLINE: 23 OCTOBER 2026User-provided extension · exact submission time and formal addendum still need written confirmation
AT A GLANCE · MINDMAP
The whole bid on one screen
Start with the central ask, then follow each branch for scope, targets, dates, files, commercials and delivery ownership.
NUOVO STADIO MILANO · F&B OPERATOR RFP71,500-seat planned stadium · design consultancy now · operating alternatives from opening
Client-stated objectives make performance measurable.
- Queue <5 min GA / <3 min premium
- 4.5/5 fan satisfaction by season 2
- Local sourcing, waste and menu targets
Bid date changed; downstream procurement dates need confirmation.
- Bid: 23 Oct 2026 · user-provided
- Interview date after bid: clarify
- Opening: Jul 2031 · indicative
One coordinated response with narrative, forms, commercial terms and legal mark-up.
- Proposal form + Exhibits A–F
- Agreement redline + evidence
- Exhibit G referenced but missing
Make operating choices comparable and assumptions visible.
- Design fee by phase
- GA / premium / catering separately
- Resolve 5-year vs 10-year term
Set clear leads, partner roles and decision gates.
- Levy: bid, design and venue strategy
- Compass Italia: local operations
- Joint: commercial, legal and approvals
RFP facts and targets are distinguished from user-provided deadline changes and bid-team recommendations.
01 · THE SCOPE
Four services, in two phases
Design support starts after award. The three operating scopes are alternatives and start at stadium opening, not during construction.
In plain English
Help design the stadium’s F&B system now; propose how to run it when the venue opens.
RFP sequenceContract / selection → design consultation during pre-opening → operations from opening
NOW · design adviceBUILD / PREPAREJUL 2031* · operations start
*Exhibit C estimate; construction and opening dates are indicative.
SERVICE 01 · CORE CONSULTANCYRequired
Design consultation & approvals
When: immediately after selection, during venue design and pre-opening.
- Create the F&B experience and refine kitchen, concession and premium layouts.
- Specify F&B systems, equipment and technology; plan guest and staff flow.
- Design for operational efficiency, durability, cost and applicable law.
- Support local-authority approvals and coordinate with Client/design teams.
Bid response: proposed scope, phased fee, deliverables, review rounds and assumptions.
SERVICE 02 · OPERATIONS ALTERNATIVEOptional proposal
General-admission concessions
When: from stadium opening · high-volume service to general admission fans.
- Traditional counters, grab-and-go, mobile pre-order/pick-up and possible frictionless retail.
- Outlet mix and distribution, menus, staffing, replenishment and peak-period service.
- Cashless POS, menu boards, stock/sales reporting and event-by-event controls.
- RFP objective: average queue under 5 minutes for GA.
Bid response: operating plan, staffing, technology, menu approach and separate financial terms.
SERVICE 03 · OPERATIONS ALTERNATIVEOptional proposal
Premium & hospitality F&B
When: from stadium opening · service tailored to each hospitality tier.
- Distinct menus and service formats for lounges, suites and premium seating.
- Pre-ordering, table service or in-seat delivery; trained, knowledgeable teams.
- Premium beverage range and event packages; align offer with club identity.
- RFP objectives: 50%+ package renewal; 80%+ ultra-premium sell-out for matches by Year 2.
Bid response: tier-by-tier concepts, service standards, staffing and financial terms.
SERVICE 04 · OPERATIONS ALTERNATIVEOptional proposal
Teams, staff & event catering
When: from stadium opening · beyond spectator concessions.
- Define catering for teams, venue staff, event personnel and other approved groups.
- Plan menus, service areas, cover counts, call-off deadlines and event logistics.
- Coordinate special events, third parties, delivery windows and access/security rules.
- Agree minimums, late changes, cancellations and cost treatment.
Bid response: service matrix, event assumptions, notice periods and price basis.
DESIGNspace · equipment · approvals
→
MOBILIZEpeople · permits · systems
→
OPERATEevents · service · reporting
02 · WHAT THE CLIENT WANTS TO ACHIEVE
Targets stated in the RFP
These are the Developer’s stated objectives, not proven baselines or guaranteed results. The RFP gives no attendance forecast or outlet count.
<5 min
Average queue time for general admission.
FAN EXPERIENCE OBJECTIVE<3 min
Average queue time for premium guests.
FAN EXPERIENCE OBJECTIVE4.5 / 5
F&B fan satisfaction within two seasons.
RFP TARGET50%+
Renewal rate for premium F&B packages.
RFP TARGET80%+
Ultra-premium experiences sold out for matches by Year 2.
RFP TARGET50%+
Ingredients sourced from Lombardy and nearby regions within 3 seasons.
RFP TARGET−50%
Food waste reduction by Year 3.
RFP TARGET30%+
Plant-based menu items at every outlet.
RFP TARGETDay 1 · no single-use plastics
Reusable cups, compostable packaging and water-refill points are part of the stated sustainability ambition.
RFP TARGET · DELIVERY METHOD TO BE DESIGNEDNo numeric spend target
The RFP says per-capita spend should surpass peer European stadiums but provides no actual value, traffic or guaranteed revenue.
COMMERCIAL INPUT GAPBid implication: show a measurement method for each target (baseline, data source, owner, reporting cadence), then price and contract against controllable assumptions. Do not turn aspirational targets into an unsupported guarantee.
03 · DATES & SEQUENCE
Procurement to opening
The gold date is the revised submission date you supplied. The other procurement dates are from the original RFP and need re-baselining after the extension.
RFP issued
RFP received; bid work begins.
Questions due
Original deadline; now passed.
Q&A addendum planned
Original RFP target date; verify issued addendum.
Bid submission
Revised date supplied by user; time + written confirmation open.
Interview & tasting
Original week of 19 Oct conflicts with extension; new date required.
Agreement target
Original RFP target for finalization; reconfirm.
Stadium opening
Indicative Exhibit C construction end/opening.
Critical: Request the formal deadline addendum and revised interview/award dates. Do not treat the original 19 October interview week as valid after moving submission to 23 October.
Separate project-design / construction baseline (Exhibit C · indicative)
Definitive designApr 2026 → Jan 2027
PFTEJun 2026 → May 2027 approval
Public works designDec 2026 → May 2027
Private works designDec 2026 → Oct 2027
ConstructionNov 2027 → Jul 2031
04 · WHAT THE BID MUST CONTAIN
Submission checklist & file plan
Exhibit A contains eight response sections. Keep the requested forms and exhibits intact, complete every applicable field, and reconcile all numbers across files.
Required response package
01 · Proposal FormComplete electronically; authorized signature; identify bidder/partners; acknowledge addenda. PDF
02 · Exhibit A responseBusiness, pricing, insurance, experience, approach, staffing, licenses/subcontractors, legal compliance. PDF
03 · Exhibit B scopeDefine included work, phases, deliverables, service alternatives, assumptions and exclusions. PDF
04 · Exhibit C scheduleBidder’s detailed, dependency-based schedule; include approvals and mobilization. PDF
05 · Exhibit D & ECurrent commitments + staffing plan, filled in the supplied workbook tabs. XLSX
06 · Exhibit F pricingDesign fee plus separately priced operating alternatives and financial terms (minimum 10-year proposal requested). PDF + model
07 · Insurance & evidenceSample COI, coverages/limits, company and financial information, references, CVs and permits/licenses. PDF
08 · Service Agreement redlineSpecific proposed changes in Track Changes; submit with bid, not later. DOCX
Missing from supplied archive: Exhibit G Information Pack is referenced by the RFP but was not in the files reviewed. Request it. Confirm file-naming, email/portal route, max size and exact 23 October cutoff with CAA ICON.
How to make the offer commercial-ready
1
Separate the four scopesOne clear design-consultancy price; three independently selectable operation alternatives.
2
Price known work by phaseNamed deliverables, included review rounds, staffing days and change-control rates.
3
Model operations transparentlyDownside / base / upside by service line: sales, COGS, labor, fees, capex and cashflow.
4
Show the asset and risk splitWho buys, owns, maintains and replaces POS, equipment, carts, menu boards and signage.
Term conflict—resolve before pricing: Exhibit B anticipates a 5-year partnership; Exhibit F requests financial terms for no less than 10 years. Submit comparable 5- and 10-year scenarios only if legally/commercially approved; state the assumption and ask the Client to clarify.
05 · DELIVERY OWNERSHIP & OPEN ITEMS
Who builds the bid—and what must be decided
Suggested split for Levy and Compass Group Italia. The legal bidding entity, prime/subcontract roles and authority to commit prices remain decisions for the bid leadership.
| Work package | Suggested lead | Submission output |
|---|---|---|
| Bid control & compliance | Levy · bid lead | Compliance matrix; submission register; approvals and final QA. |
| Venue design & integration | Levy · design lead | F&B design brief; flow, equipment and technology requirements; dependencies. |
| Italy operating model | Compass Group Italia · ops lead | Local labor, supplier, permits, licenses, training and event operating plans. |
| Commercial model | Joint · commercial/finance | Exhibit F; service-line scenarios; capex / ownership / risk assumptions. |
| Legal & compliance | Joint · legal owners | Agreement redline; insurance, liability, IP, data, food safety and labor checks. |
| People & references | Italia HR + Levy bid team | Exhibit D/E; named CVs; commitments; comparable project references. |
Get the missing factsExhibit G; latest plans; outlet count/capacity; event calendar; premium seats; attendance and spend assumptions; utilities and existing assets.
Get written clarifications23 October cutoff/timezone; addendum; interview date; 5 vs 10-year term; what “catering” includes; price/sponsorship controls.
Protect commercial viabilityWho funds equipment; who owns it at term end; opening delay and remobilization; guaranteed minimums; audit rights; termination/capex recovery.